FAQ – Frequently asked questions

1.) Is there a minimum spend?

There is no minimum order value in the Softmed online shop.

2.) Which payment methods are available to me in the Softmed online shop?

We accept payment via Paypal and credit card.

3.) How can I contact the Softmed online shop?

If you have any questions relating specifically to the Softmed online shop, please contact us at the following addresses:

Email: sales@softmed.com

Postal address: M House Pty. Ltd. “Softmed” Department. Australia , VIC 3144 . 61 Riggall Street, Broadmeadows, Melbourne

You can call our hotline from Monday to Friday between 8 a.m. and 6 p.m.

We look forward to hearing from you! If you have any questions, comments, suggestions or feedback, please email us at the following address:


4.) What should I do if my order is incomplete or if I have received an incorrect item?

If an item listed on the delivery slip does not appear in the parcel or you have received an incorrect item, please email our Softmed Customer Service team immediately at sales@softmedcom

5.) What should I do if my order has been damaged in transit or if there are technical problems?

If you notice when you receive your order that it has been damaged in transit, please make a note of this on the respective shipping documents and have the delivery company sign for this. If you don’t notice the damage until later, please contact us and describe the extent of the damage in as much detail as possible.

6.) When and how will I receive an invoice?

Invoices are automatically sent to the email address you provided.

7.) I have placed an order but I haven’t received a confirmation email. What does this mean?

Please check your spam folder since the confirmation email might be mistaken for junk mail and end up there. The order confirmation should be sent right away, but there could be a delay. If you have not received anything after 24 hours, please contact us so we can check to see if everything is fine with your order.


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