OUR RETURN POLICY
You have the right to return all products you have bought from www.softmed.com.au for a full refund or exchange within 14 days of receiving them.
Items bought from our online store can not be returned or exchanged in a retail or concept store.
All items have to be unused with labels and packaging intact. When you return or exchange any product, you must cover the shipping charges. As soon as we receive your return, we will process your exchange or refund request. Please note that you will not be reimbursed for the original shipping charges. Any refunds made by us will be processed back to the original payment method when you placed your order.
We do not take responsibility for any items lost during the return shipping.
How to return or exchange Softmed products?
Please make sure to follow these steps to ensure your return is processed correctly and efficiently:
*For your convenience, you may follow the steps below:
- Send your email:
info@softmed.com.au with information about returns - Send your items in original/sealed packaging (if applicable) to “Softmed” 131 National Boulevard, Campbellfield, 3061 VIC
- Include instructions on how we should process your return (e.g. for refund, for exchange to another size, style, etc.)
- For exchanges, please clarify the alternative product by specifying SKU/item number and size (please note that exchanges must be for applicable products of equal or lesser value)
As soon as we receive your return shipment, we will process your request and send you an email confirmation. Please note that we cannot cover return shipping costs and that you are responsible for items lost in shipping.
If you have any questions regarding the process, please contact us.
If you have received the wrong product/size
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong size or product, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID. Have more questions? Submit a request
If My order is missing a product ?
Should an item be missing from your delivery, please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.
Will I receive acknowledgement of receipt for any returns?
As soon as we have received and thoroughly inspected your returns, we will send an e-mail to the e-mail address you provided. The relevant amount will be refunded as quickly as possible.
Can I exchange the item I ordered?
Unfortunately, we cannot exchange items for a different size, colour or model. Of course, you are welcome to place a new order if the item you would prefer is still available. Any returns will then be deducted from your new order.
How will I receive a refund for my return?
The refund will be made using the payment method chosen for the online purchase. The refund will be made in less than 30 days (for orders made with a Credit Card, Pre-paid Card and PayPal).
If you have any questions, you can contact our Customer Service team at any time: info@softmed.com.au